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Shipping & Returns

Shipping Policy

Welcome to Mola Fresh! We are committed to offering the freshest and finest Japanese meats, fish, and food products from the top Japanese producers, shipped directly to your door.

 

At Mola Fresh, we take great care in making sure your order reaches you in perfect condition. After you place an order on our website, we will receive it shortly and immediately send out an order to our suppliers in Japan. The journey from Japan to Pittsburgh usually takes 5 to 7 days.

 

We understand that when it comes to ordering food, convenience is king. We offer a $10 local delivery service to the people of Pittsburgh, Pennsylvania. This delivery fee is waived for orders over $200.

 

All orders are shipped from the Mola Restaurant at 6018 Penn Ave.

 

We want to make sure that you have the freshest, top-quality Japanese meat, fish, and food products. If you have any questions or concerns about the products or services we provide, please reach out to us at any time at support@molafresh.com. We’d love to hear from you!

 

Thank you for choosing Mola Fresh. We wish you the best and look forward to your next order.

Return & Exchange Policy

At Mola Fresh, we are committed to providing our local customers with the freshest and best Japanese produce available!

 

We are proud to offer a 24-hour refund policy on all orders placed, provided that the request is made before the delivery window.

 

For concerns about the safety, freshness, and quality of the produce after delivery, we request that evidence be provided and we'll be glad to honor your request with a full refund or exchange. If the quality of the produce does not match what is advertised, we'll be glad to honor this refund or exchange provided that there is evidence to back up the request.

 

We also accept exchanges on a case-by-case basis should the reason for the exchange be due to factors of appearance, and we kindly request that customers come by our physical store at 6018 Penn Avenue to exchange the goods.

 

We take pride in producing the best Japanese food available to the people of Pittsburgh, and thank all of our customers for choosing us as their favorite Japanese food service!

If you have any questions or concerns about the products or services we provide, please reach out to us at any time at support@molafresh.com. We’d love to hear from you!

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